Solutions We Provide
Darasoft’s main areas of expertise are in the following areas:
Network and Infrastructure Management
The cost to operate the infrastructure that supports business systems can be driven down whilst simultaneously improving the quality of service delivered by it by implementing intelligent and integrated management software.
Availability management software dramatically reduces the time taken to isolate faults in the networks, physical and virtual systems, and databases. Performance management software helps to improve the quality of services by spotting impending problems before they cause outages in business systems. This means that precious human resources can spend less time fire fighting and more time on continual improvement of the ICT infrastructure to make it more reliable. The infrastructure can also adapt to change more quickly allowing the business to become more agile. We have particular skills in helping our customers to exploit intelligent features of the software including automated root-cause analysis and intelligent performance thresholds.
Want fewer alarms and less fire fighting? Contact us.
Service Availability Management
Infrastructure is only there to business systems that an organisation depends upon. It’s a fact of life that some business systems are more important than others. In any operations centre there are normally plenty of alerts to deal with. Service Availability Management is about providing alerts with impact context. Which services, customers and service level agreements are affected by the fact that a particular disk is filling up? By presenting operations staff with impact context, they can make appropriate decisions on the relative priority of attending to a given alert.Want to see how well you are doing against your service availability targets and automatically prioritise the most important event? Contact us.
Application Performance Management
Your excellent management software tells you that all the servers are up and functioning correctly, the databases seem to be on-line, the application servers seem to be healthy, the network seems fine but users complain that an application is running slowly. Is it the network, application server or the back end?
Where is the problem? Contact us.
Want to know the performance that 100% of your web application users are experiencing with no overhead? Contact us.
Alert Management
Management software is there to identify problems with your business system infrastructure. How do you tell the right people about what’s happening with the right level of information for their needs? You know that the on-line ordering component of your applications are down, your management systems have told you why. Wouldn’t it be nice to also know that the relevant technicians have already been notified to work on a fix and that they have acknowledged the problem? Wouldn’t it be nice to know that the user community has been told about the situation so they don’t inundate the help desk with calls? Contact us.