DaraSoft Business Service Assurance
DaraSoft enables your IT team to have access to the intelligence that they need to understand how failure at the infrastructure component and/or application performance layer impacts the business. We enable you to view IT services in terms of the business services that they deliver and as such enable you to understand, prioritise and take action based on the needs of the business. This is what we term Business Service Assurance and the solutions we provide to achieve this include:
BMC Service Assurance
BMC Service Assurance is designed to get IT out of fire-fighting mode by learning and base-lining the behaviour of their applications and infrastructure; predicting problems and suboptimum configurations before they occur; automatically pinpointing likely root cause across technology silos; prioritising events based on business impact and initiating preventative problem resolution processes.
CA Spectrum Service Assurance
CA Spectrum Service Assurance enables you to improve service quality and predictability while at the same time reducing IT costs. It does this by providing you with a single dashboard, one place to go to manage IT services, quality and risk. You are able to gain a top-down view on your infrastructure and instantly see the impact to each business service resulting from failure of any of the component parts it is dependent upon. This enables you to understand, assess and prioritise issues based on its business impact and provide a more effective and aligned service to your business stakeholders.
xMatters AlarmPoint
xMatters AlarmPoint enables you to put intelligence behind how events and alarms are dealt with in your organisation. By utilising the AlarmPoint Relevance Engine, any failure can be automatically assessed to understand its business impact, prioritised and notification provided to the right people to address the issue quickly and effectively.
